Privacy Policy

This Privacy Policy explains how ReplyZap ("we", "us") collects, uses, and protects information when you use our service.

1. Information We Collect

Account data: name, email, and password hash when you sign up.

Meta integration data: when you connect Instagram or Facebook, we receive limited profile info, page/account IDs, and the messaging/comment events you authorize us to receive via the Meta Graph API.

Usage data: standard analytics including page views and click events (Google Analytics / GTM / PostHog) to improve the product.

2. How We Use Information

To operate the service (run triggers, send DMs, store templates), to communicate with you about your account, and to improve the product. We do not sell your data.

3. Data Storage & Security

Data is stored on encrypted infrastructure with reputable cloud providers. We follow industry-standard security practices including TLS in transit and encrypted backups.

4. Sharing

We share data only with service providers that help us operate the platform (cloud hosting, email delivery, payment processing) and only as needed. We never sell personal data.

5. Cookies & Analytics

This site uses cookies for essential functionality and for analytics (Google Analytics / Google Tag Manager / PostHog). You can disable analytics cookies via your browser settings.

6. Your Rights

You can request access, correction, or deletion of your personal data at any time by emailing hello@thecodelab.in.

7. Meta-Specific Data

When you disconnect your Instagram or Facebook account from ReplyZap, we stop receiving events from Meta and we delete the related tokens. Message and trigger history may be retained for up to 30 days for support purposes, then deleted.

8. Changes

We may update this policy. Material changes will be announced in-product or via email.

9. Contact

Questions? hello@thecodelab.in.